Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at marko@edenharmony.store. Please note that returns will need to be sent to the following address: Jadranska cesta 27, 2000 Maribor 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at marko@edenharmony.store


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at markus@ergonomistmarko.ooo.

Last updated: April 23, 2026

Eden Harmony operates this store and website, including all related products and services (the "Services"). This Return and Refund Policy describes the terms and conditions under which you may return products and request refunds when you make a purchase from us.

Please read this policy carefully before making a purchase. By using the Services and placing an order, you agree to the terms outlined below.

Returns

We accept returns within 14 days of delivery, in accordance with applicable consumer protection laws in the European Union.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it

  • The item must be in its original packaging

  • You must provide a receipt or proof of purchase

To initiate a return, you must contact us at:
marko@edenharmony.store

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect

  • We recommend using a trackable shipping service, as we are not responsible for lost returns

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and make it right as quickly as possible.

Non-returnable Items

Certain types of items cannot be returned, including:

  • Gift cards

  • Downloadable or digital products

  • Personal care items (if opened or used)

  • Custom or personalized products

If you are unsure whether your item is eligible, please contact us before purchasing.

Exchanges

The fastest way to get the item you want is to:

  1. Return the item you have

  2. Once the return is accepted, place a new order

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • You will be automatically refunded on your original payment method

  • Refunds are typically processed within 5–10 business days

Please note:

  • Your bank or credit card provider may take additional time to process and post the refund

  • Original shipping costs are non-refundable, unless required by law

Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days, without providing any reason.

The withdrawal period expires 14 days after the day you (or a third party indicated by you) receive the goods.

To exercise this right, you must inform us of your decision via email:
marko@edenharmony.store

You must return the goods without undue delay and no later than 14 days from the day you notify us.

Contact

If you have any questions about returns or refunds, you can contact us at:

Email: marko@edenharmony.store
Address: Jadranska cesta 27, Maribor, 2000, Slovenia